Keynote Speaker

Susan Frampton

Susan Frampton is the President of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations across the continuum to implement comprehensive person-centered models of care. Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017.

Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for Patient-Centered Care, which led to this ground-breaking publication. The resulting guiding framework for patient and family engaged care definitively answers the often posed question of whether resource investment in this area leads to better health outcomes. The quadruple aim of better culture, better care, better health and lower costs are clearly tied to a compelling collection of qualitative and quantitative evidence.

Dr. Frampton currently chairs the National Quality Forum’s National Quality Partners Leadership Consortium, and has co-chaired NQF Action Teams on Advanced Illness Care, Patient-Family Engagement, and Decreasing Hospital (Re)Admissions. She serves on the Governing Board for the WHO-CC International Network of Health Promoting Hospitals, and the editorial board for the Journal of Compassionate Healthcare. In addition to speaking internationally on culture change, quality, safety, and the patient experience, she was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.

Keynote Speaker

Lauren A. Smith

Lauren A. Smith, MD, MPH brings more than twenty years of experience in the health care and public health fields. She is co-leader of FSG’s US Health focus area. A member of FSG’s leadership group, Lauren brings her health care and public health expertise to her role in developing new business, leading teams, and building the intellectual capital of the firm. Current projects include supporting the development of a collective impact approach to improving outcomes for mothers and infants in Staten Island and helping to develop a new grants program for the Bristol-Myers Squibb Foundation to improve specialty care service delivery and reduce health disparities in the US.

Emcee and Facilitator

Tyler Norris

Tyler Norris is chief executive officer of Well Being Trust, a new independent national foundation advancing mental, social and spiritual well-being in the United States. Tyler is active on numerous boards and councils, including as a Trustee of Naropa University, North America’s leading institution of contemplative education.

He completed Harvard Business School’s Executive Program (2014), earned a Master of Divinity degree from Naropa University (2011) and a Bachelor of Arts degree in World Political Economy from The Colorado College (1982.) Tyler is engaged in numerous voluntary projects in his adopted home of Oakland CA, across the US, and in the Middle East.


Kathryn Mooney, Administrator, Idaho Catastrophic Healthcare Fund

Conference Producer

Roger Plothow, President, APG Signature Events

Roger Plothow is the former publisher of the Idaho Falls Post Register. A former president of the Idaho Press Club and founding president of the Newspaper Association of Idaho, he has been involved in Idaho journalism for 24 years. He has produced more than a dozen policy-oriented conferences since 2013.