Keynote Speaker

Dr. Susan Frampton

Dr. Susan Frampton is the President of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations across the continuum to implement comprehensive person-centered models of care. Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017.

Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for Patient-Centered Care, which led to this ground-breaking publication. The resulting guiding framework for patient and family engaged care definitively answers the often posed question of whether resource investment in this area leads to better health outcomes. The quadruple aim of better culture, better care, better health and lower costs are clearly tied to a compelling collection of qualitative and quantitative evidence.

Dr. Frampton currently chairs the National Quality Forum’s National Quality Partners Leadership Consortium, and has co-chaired NQF Action Teams on Advanced Illness Care, Patient-Family Engagement, and Decreasing Hospital (Re)Admissions. She serves on the Governing Board for the WHO-CC International Network of Health Promoting Hospitals, and the editorial board for the Journal of Compassionate Healthcare. In addition to speaking internationally on culture change, quality, safety, and the patient experience, she was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.

Keynote Speaker

Dean Cameron

Dean Cameron was appointed by Governor C.L. “Butch” Otter to serve as Director of the Idaho Department of Insurance effective June 15, 2015. Director Cameron is a third generation insurance agent and has 24 years of experience in state government.

Director Cameron was a partner in Cameron and Seamons Insurance and Investments since 2004 and a partner in Cameron and Cameron Insurance Benefit Designers from 1989 to 2004. He is a former president of the Southern Idaho Life Underwriters Association and received the Life Underwriter of the Year award for 1994-1995.

Director Cameron served 13 terms in the state senate, including eight terms as Chair of the Senate Finance Committee and Co-chair of JFAC, the state’s budget committee. At the time of his appointment, he was the most senior member of the Senate. During his tenure in the Senate, Director Cameron was the senior member on the Senate Resources and Environment committee, Co-chair of the Health Care Task Force and former Chair and senior member of the Senate Commerce and Human Resources Committee which handles insurance legislation. He sponsored nearly 20 pieces of health care and insurance-related legislation during his Senate service.

Director Cameron earned an Associate Degree in Political Science from Ricks College (now BYU-Idaho) in Rexburg, Idaho in 1984. Prior to his appointment, he was licensed in Life and Health as well as Series 6 and 63. He and his wife, Linda, have three children and five grandchildren.

Emcee and Facilitator

Tyler Norris

Tyler Norris is chief executive officer of Well Being Trust, a new independent national foundation advancing mental, social and spiritual well-being in the United States. Tyler is active on numerous boards and councils, including as a Trustee of Naropa University, North America’s leading institution of contemplative education.

He completed Harvard Business School’s Executive Program (2014), earned a Master of Divinity degree from Naropa University (2011) and a Bachelor of Arts degree in World Political Economy from The Colorado College (1982.) Tyler is engaged in numerous voluntary projects in his adopted home of Oakland CA, across the US, and in the Middle East.

Featured Speaker and Facilitator

Dr. Lauren Smith

Lauren A. Smith, MD, MPH brings more than twenty years of experience in the health care and public health fields. She is co-leader of FSG’s US Health focus area.

Current projects include supporting the development of a collective impact approach to improving outcomes for mothers and infants in Staten Island and helping to develop a new grants program for the Bristol-Myers Squibb Foundation to improve specialty care service delivery and reduce health disparities in the US.

Lauren is a public health leader with extensive experience in health care delivery, management, and policy relevant research. She has worked at the intersection of health care, public health, and public policy and led initiatives that contributed to improving population health. Her clinical and research career has focused on child health disparities and the implication of public policies for child health and family wellbeing.

Most recently, Lauren served as the senior strategic advisor for the Infant Mortality Collaborative Improvement and Innovation Network, a $6M federally-funded, multi-year national project to engage federal, state, and local leaders, clinical and public health professionals, and community agencies to achieve major reduction in infant mortality across the US. Prior to that, Lauren served as both the medical director and then the interim commissioner for the Massachusetts Department of Public Health. Before joining DPH, Lauren served as a pediatric hospitalist at Boston Medical Center, where she was the medical director of pediatric inpatient services.

Lauren’s prior experience in federal and state government includes roles as a policy analyst in the Office of Inspector General for the US Department of Health and Human Services and as a W.T. Grant Health Policy Fellow in the office of the Massachusetts Speaker of the House.


Lori Wolff

Deputy Director, IDHW

Lori Wolff is Deputy Director, responsible for Eligibility, Child Support, Child Welfare, Community Programs, Foster Care, and statewide Regional Directors within the Idaho Department of Health and Welfare (IDHW). She previously worked as the Administrator of IDHW’s Self Reliance Programs, which included SNAP, Medicaid Eligibility, TANF, Child Care Assistance, Community Programs, and Child Support Services. In her 12 years at IDHW she has led nationally recognized innovation and implementation of customer centric service delivery. This has included the creation and continued evolution of Idaho’s integrated eligibility system and recently the successful implementation of Idaho’s Insurance Marketplace. These successes have built new standards for large business-driven technology projects supporting health and human services.

Under Lori’s leadership, Idaho created the Live Better Idaho (LBI) service paradigm and its accompanying statewide services access portal, LiveBetterIdaho.org, a platform that offers an easy-to-use way to connect people to services in the state of Idaho. LBI strives to be a virtual one-stop-shop in every service delivery location in the State, focusing on services to help Idahoans Live Better. Lori champions responsible government, hearing the customers’ voice, solving problems, and building Program Integration at the state and national level.

Greg Kunz

Deputy Administrator, Division of Welfare

Greg Kunz has worked for the Division of Welfare for over 30 years,15 of those years as the Deputy Administrator managing automation design; technology implementations; data systems and data warehouse reporting; finance strategies; and contract-based technology services. Recently, he played a key role in the implementation of Idaho’s Insurance Marketplace by creating strategies to transition data from the Federal Marketplace to Idaho’s Marketplace and designing and getting approval for cost allocation plans for Medicaid/CHIP/APTC as well as 90/10 and 1311 project funding. Greg led the project to migrate the Child Support system off the state mainframe system, completed in December. He enjoys creating the future, visualizing complex relationships and workflows, and playing with his grand kids.

Ana Feuntevilla

MD, MHCDS, Chief Medical Officer, Optum Population Health Solutions

Ross Edmunds

Behavioral Health Administrator, Idaho Dept. of Health and Welfare


Drew Hobby 

Vice President, Provider Network Management – Blue Cross of Idaho

Drew leads Blue Cross’ provider network functions including efforts to shift from a fee-for-service provider payment model to value-based payments. He and his team work with provider partners to ensure members have easy access to top-quality care at an affordable price.


Stephanie Bender-Kitz, Honoring Choices Idaho
Jeff Seegmiller, Director, WWAMI, University of Idaho
Rhonda Robinson-Beale, Blue Cross of Idaho Foundation
Cynthia York, Administrator, Idaho Department of Health and Welfare
Jeff Crouch, Regional Director, Idaho Department of Health and Welfare

Conference Producer

Roger Plothow, President, APG Signature Events

Roger Plothow is the former publisher of the Idaho Falls Post Register. A former president of the Idaho Press Club and founding president of the Newspaper Association of Idaho, he has been involved in Idaho journalism for 24 years. He has produced more than a dozen policy-oriented conferences since 2013.